Privacy Policy

Privacy Policy Notice

Practitioner Development UK Ltd (PDUK) is committed to protecting personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), where applicable.

This policy explains how we collect, use, store and protect personal information when you visit our website, enquire about our courses, register for training or otherwise communicate with us.

Information We Collect

Depending on your interaction with PDUK, we may collect names, contact details, employer and professional information, course bookings, attendance records, qualifications, CVs, professional registration details, invoicing information and business correspondence.

When you visit our website, we may also collect technical information, such as IP addresses, server logs and website usage data. We may receive information from employers or organisations arranging training on behalf of their staff.

How We Use Your Information

We use personal information to:

Respond to enquiries and administer course bookings.
Deliver training and issue certificates.
Communicate with customers, delegates and lecturers.
Manage contracts, payments and business relationships.
Send course and service updates where permitted by law.
Operate, maintain and secure our website.
Meet legal, accounting and contractual obligations.

Our lawful bases for processing may include contractual necessity, legal obligations, legitimate interests and consent, depending on the circumstances.

Third Parties

We use third-party providers to support our business operations:

SendPulse: Email marketing and communications.
Access PaySuite (formerly Pay360): Customer payment processing. PDUK does not ordinarily store or have access to customers' payment card details.
Dropbox: Cloud storage of business documents, including relevant lecturer and employee information.
Exclusive Web Limited: Website hosting, which may involve processing IP addresses, server logs and information submitted through website forms.

We may also share relevant information with employers arranging training, lecturers, professional advisers and public authorities where necessary and lawful.

We take reasonable steps to ensure that appropriate data protection safeguards are in place. Where personal data is transferred outside the UK, we will comply with applicable international data transfer requirements.

We do not sell personal information to third parties.

Cookies and Marketing

Our website may use essential cookies to support website functionality and Google Analytics to understand how visitors use our website.

Where consent is required, we will obtain it before using non-essential cookies. Further information is available in our separate Cookie Policy.

We send marketing communications where permitted by law. You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting info@pduk.net. This will not affect necessary administrative communications.

Data Retention and Security

We retain personal information only for as long as necessary for its intended purpose, taking account of legal, accounting and contractual requirements.

We use appropriate security measures, including access controls and password protection, to protect personal information against unauthorised access, loss, misuse or disclosure.

Your Rights

Subject to applicable legal requirements, you may have the right to access your personal information, request corrections or deletion, restrict or object to certain processing, request data portability where applicable, and withdraw consent where processing is based on consent.

To exercise your rights, please contact info@pduk.net. We will respond within the applicable statutory timeframe, generally one month.

If you are concerned about how we handle your information, you may contact us or complain to the UK Information Commissioner's Office (ICO) at https://ico.org.uk/.

Changes to This Policy

We may update this policy to reflect changes to our business, website or legal requirements. The latest version will be published on this page.

Contact Us

Practitioner Development UK Ltd (PDUK)

Email: info@pduk.net