Our healthcare courses make everyone better

Useful Information / Terms and Conditions

Scheduled course times and fees

  • Courses typically run from 10:00 am to 4:30 pm. Exact timings will be confirmed in your course information pack, which will be sent one to two weeks before the event.
  • All fees include tuition, course materials, and a certificate of completion. Scheduled face-to-face events also include morning and afternoon refreshments. Accommodation is not included.

Booking a Practitioner Development UK scheduled event

  • Please book online through our website.
  • Please note: Once a booking is made, you have entered into a contract. Provisional bookings are not accepted.

Course Confirmation

  • PDUK cannot confirm that a course will run until approximately four weeks before the start date. This is due to the cancellation policy allowing applicants to cancel without penalty up to five weeks before the course commences.
  • We recommend waiting for course confirmation before finalising any travel or accommodation arrangements.

Payment

Employer or third-party sponsored applications:

  • An invoice is raised once an application is processed. Payment is due within 30 days of issue. When available, please quote purchase order numbers.

Self-pay candidates

  • Payment must be made in full within 30 days of application or four weeks before the course starts, whichever is soonest. Course packs will not be sent until full payment is received.
  • Payments can be split into two or three instalments, subject to prior agreement with PDUK. Contact us at info@pduk.net or call 0207 1019294 or 02392 501428 if interested in this option.

Payment Policy for Non-UK Applicants

  •  Full payment must be made within 30 days of the application date or at least four weeks before the course begins, whichever occurs first. Course materials will only be dispatched once full payment has been received.

Late payments will incur an additional 8% charge plus a £15 admin fee per invoice.

Payment Methods:

  • Invoice option: Pay directly into our bank account (details provided on the invoice). Please use the invoice number as the payment reference.
  • Credit or debit card option: Payments can only be made online, in full, at the time of booking or a link can be sent upon request after the booking has been made.
  • Note: Cheques are no longer accepted.

Cancellations

  • Cancellations received five weeks before the course start date may cancel without penalty.
  • Cancellations received within five weeks of the event are liable for the full course fee.
  •  All cancellations must be submitted in writing via email.
  • We are happy to accept a substitute candidate at no additional cost; however, we require their contact details.
  • Full payment is required for non-attendance.

Travel and accommodation

  • Flexible bookings recommended: PDUK strongly advises that all travel and accommodation be booked on a flexible basis without cancellation penalties. This applies to avoid potential costs should the applicant need to cancel or if PDUK cancels a course.
  • PDUK will not reimburse any expenses related to travel, accommodation, or other associated costs.

Virtual courses- 

  • PDUK is not responsible for technical difficulties encountered by attendees on their own devices before or during a virtual course. No refunds will be issued in such cases.
  • Full refunds will only be provided if PDUK fails to deliver the course.
  • Attendees must actively participate throughout the sessions to receive their course certificates.

Course changes

  • PDUK reserves the right to change the venue, cancel a course, or amend dates, fees, and course tutors without prior notice.
  • If delegates are unable to attend a rescheduled course, fees will be refunded in full.
  • Important: PDUK will not reimburse any travel, accommodation, or other expenses incurred. Delegates are encouraged to consider appropriate travel insurance.

Force Majeure

PDUK will not be liable for any failure or delay in performing our obligations under these terms and conditions if such failure or delay is caused by circumstances beyond our reasonable control. This includes, but is not limited to:

  • Natural disasters (e.g., earthquakes, floods, hurricanes).
  • Acts of war, terrorism, or civil unrest.
  • Government restrictions, lockdowns, or regulations.
  • Strikes, industrial disputes, or power outages.

In the event of force majeure, PDUK reserves the right to cancel or reschedule courses. While course fees will be refunded in full if the attendee does not wish to attend the alternative date, PDUK will not reimburse travel, accommodation, or other associated costs.

Tax charges

  • All products and course fees include standard UK VAT rates.

Complaints

  • Concerns about our services should be sent via email to info@pduk.net Complaints are taken seriously and are dealt with on an individual basis. We aim to respond within seven working days of receipt.

Data protection

  • In compliance with the Data Protection Act, PDUK does not share customer details with third parties.
  • Customers may request to have their details removed from our records at any time.

Contact Information:
Practitioner Development UK Ltd
Third Floor, 86-90 Paul St., London EC2A 4NE

Telephone: 0207 1019294 or 02392 501428
Email: info@pduk.net

Company Number: 04607464
VAT Registration: 816 3489 1